Check your Wi-Fi
Connect your iPhone and Sky Q box to the same trusted home network.
Sofa Remote
How can we help?
Start with the quick checks below. If you still need help, send us a message and tell us what happened.
Email supportsupport@winstonbyteworks.comGetting started
Connect in four steps
Allow Local Network access
When iOS asks, allow Sofa Remote to find compatible boxes on your network.
Find your box
Open Sofa Remote, choose Auto-detect and select your verified Sky Q main or Mini box.
Test the connection
Run the connection test, then open the remote when the status shows Connected.
Troubleshooting
If your box isn’t found
Confirm both devices are on the same network
Guest Wi-Fi and network isolation can prevent devices from seeing each other. Move the iPhone onto the same main Wi-Fi network as the Sky Q box.
Check Local Network permission
On your iPhone, open Settings, find Sofa Remote and make sure Local Network access is enabled.
Try the manual address
If automatic discovery does not find the box, enter its private IP address in Sofa Remote settings and run Test & Save.
Restart the connection
Close and reopen Sofa Remote. If necessary, restart the Sky Q box and your home router, then run discovery again.
Compatibility
Designed for Sky Q satellite boxes
Supported
Sky Q main boxes and Sky Q Mini boxes.
Not supported
Sky Stream and Sky Glass.
Purchases
Restore your lifetime unlock
Open Sofa Remote’s purchase screen and select Restore Purchases. Use the same Apple Account that originally bought the lifetime unlock. Apple handles the transaction and restoration process.
If restoration still fails, email support and include the app version and a redacted diagnostics report. Never send payment-card details, passwords or unredacted device identifiers.
Sofa Remote is an independent, unofficial application. It is not affiliated with, authorised by or endorsed by Sky UK Limited. Sky and Sky Q are trademarks of their respective owner.